The CIMA hotline allows community members constant access to CIMA resources, including directions to a food pantry, reports of police checkpoints or ICE raids, and ways to volunteer.
“I went through over probably 5,000 text messages, and I analyzed some of the common questions and some of the common themes that I saw within what was going on and what was being sent to the hotline, and some of the responses, and what questions got more engagement,” Rivas explained. She then created an accessible handbook for volunteers who staff the hotline.
For Rivas, the internship was a chance to learn more about how nonprofit organizations work, to meet and network with people in her future field, and to begin to forge connections with the Hispanic community in Asheville.
“This summer I’ve really been able to explore that community, and I was welcomed with open arms, which was amazing,” Rivas said.
“Many are really excited to be able to have a relationship with the University, because it also creates an opportunity for their kids to start thinking about college. There’s a lot of really cool things that I feel like can come from me having had this internship, and nurturing that relationship with them this summer.”
The summer was also a lesson in finding her own voice, Rivas said.
“This was the first time where I was the youngest person in the room... and it was also intimidating because all these people were amazing community organizers,” Rivas said. But Rivas found her colleagues were interested in her perspective as a college student, and a first generation college student. “It really started to make me feel like my voice mattered, because they were like, we need your opinions, we need your ideas.
“I think that was definitely a really good learning curve for me, because especially being in college you're working with people all the time that are the same age as you, and in that same demographic, and so it was just a really cool learning experience on how to connect and communicate with different age groups,” Rivas said.
Rivas says her experience with CIMAS will certainly help her towards her long-term career goal to open a nonprofit centered on providing mental healthcare to low-income families; but she found personal benefits, as well.
“After being here for so long I feel a part of the UNC Asheville community, but I hadn't felt a part of the Asheville community,” Rivas said.
“That's the most rewarding thing, is just being able to now fully feel like Asheville is home.”